Política de privacidade

Pawni operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Pawni uses Shopify technology, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can be reasonably associated with you or another person. Personal information does not include information that is collected anonymously or has been anonymized so that it can no longer reasonably identify you or be associated with you.

Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and bank account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including the information you include in communications with us, for example when you submit a customer support inquiry.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about how you interact with the Services, including how and when you access or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;

  • Through our service providers, including when we engage them to enable certain technology and they collect or process your personal information on our behalf;

  • Through our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. To Provide, Personalize, and Improve the Services

We use your personal information to provide the Services to you, including to perform our contract with you, process payments, process orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

2. Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send you marketing communications, advertising, and promotional messages by email, text message, or mail, and to show you online ads for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

3. Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding actual or suspected fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

4. Communications with You

We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.

5. Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil subpoenas, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, processing, and shipping).

  • With business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to deliver personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share your information for the purpose of providing targeted ads and marketing based on your online activity across different merchants and websites. You may exercise your right to opt out of such uses here.

  • When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information relating to your access and use of the Services in order to provide and optimize the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, for the purpose of providing and optimizing the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights with respect to Shopify’s use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, please review Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not owned or controlled by us or our affiliates, you should review their privacy and security policies, as well as any other applicable terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to how we or third parties may use it. Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or of their owners or operators, except to the extent disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are considered minors in their jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as such terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The period for which we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

  • Right of Access / Right to Know – You may have the right to request access to the personal information we hold about you.

  • Right to Deletion – You may have the right to request that we delete your personal information.

  • Right to Rectification – You may have the right to request that we correct your personal information.

  • Right to Data Portability – You may have the right to receive a copy of the personal information we hold about you and request that we transfer that information to a third party in certain circumstances and subject to certain exceptions.

  • Right to Opt Out of Sale or Sharing / Targeted Advertising – Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising” under applicable privacy laws. You can exercise your right to opt out of such uses here.

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this, where required by law, as a request to opt out for the browser and device you use to visit the site. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit: https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving such emails at any time by following the unsubscribe instructions included in the emails we send. If you opt out, we may still send you non-promotional messages, such as emails about your account or orders you have placed.

Additional Rights for Residents of the UK and EEA

If you live in the United Kingdom or the European Economic Area, and subject to exemptions and limitations under local law, you may have the following additional rights, in addition to those listed above:

  • Right to Object and Restrict Processing – You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.

  • Right to Withdraw Consent – Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing based on consent before its withdrawal.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have in relation to data processed by Shopify, you can visit: https://privacy.shopify.com/en.

We do not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require the agent to provide proof that they are authorized to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within a reasonable time and as required by applicable law.

Complaints

If you would like to lodge a complaint about how we process your personal information, you may contact us using the contact details provided below. Depending on where you live, you may have the right to appeal a decision by contacting us again using the details below or by filing a complaint with your local data protection authority. For the EEA, a list of data protection supervisory authorities can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any other notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may email us at pawnipet@gmail.com